Work
Windows update management for enterprise customers was fragmented across 2 services, 7 surfaces, and two orgs (Security and E+D). I led the UX and IA strategy that unified Windows Update for Business and Autopatch into one experience in Intune, bringing update policies, releases, devices, and reporting together for enterprise IT admins.
A 94% success rate hid where the remaining 6% failed or stalled. I identified this gap and designed a flow visualization to make complex update data easier to understand, with four levels of drill-down from the entire fleet to an individual device timeline and actions at each level. The concept began as a hackathon project, became a roadmap priority, was presented at Microsoft Ignite 2025, and shipped in 2026.
Designers inherited Figma files with outdated components and inconsistent structure. I built three plugins and an AI agent, evolving from targeted fixes to generating design-system-aware, AI-native files from legacy designs or screenshots.
Building machine learning models was fragmented across multiple tools, making it difficult to trace work, ensure deployment compatibility, and collaborate. I designed Machine Learning Studio to bring the entire workflow into one place, from data preparation to deployment packaging, with a visual canvas that makes the process easier to understand, share, and build on together.
When a service degrades, the failure can cascade through a complex web of dependencies, triggering alerts across many connected services. I designed the service dependency map so IT operations and SRE teams could trace those relationships to identify potential root causes and understand what could be affected next.
Incident automation required JavaScript, leaving incident teams dependent on developers to build and maintain workflows. I led design for Flow Designer, a visual builder that enabled incident teams to create automations by designing logic and connecting triggers, actions, and integrations on a canvas.
Disconnected components slowed production and duplicated work across design and engineering. I built a governed design system that improved consistency, sped iteration and earned team-wide adoption.
Zoro brought thousands of taxis from independent operators into one passenger experience. I led research and end-to-end design, then benchmarked each release to verify the booking experience improved.
DDS consolidated products across four transportation modes into one SaaS platform. I led the research, mapped customer journeys and inventoried every feature to define and sequence the SaaS roadmap.
Happy to talk through any of these — get in touch.